Call Center and Campaign Services
Call center and campaign services, run in-house.
We run our own call center, and take on inbound and outbound campaigns for clients. Our agents work to your scripts, your standards and your targets, with reporting that shows exactly what each campaign delivered.
What we deliver
What's included.
Inbound customer support
Calls answered, questions resolved and issues logged, to the service levels you set.
Lead generation
Outbound campaigns that find and qualify prospects against your criteria.
Appointment setting
Qualified meetings booked directly into your team's calendar.
Sales campaigns
Outbound sales and follow-up campaigns, measured on conversions.
Scripts and training
Call scripts and agent briefings developed with you, and refined from real calls.
Reporting and quality
Call outcomes, contact rates and conversions reported regularly, with quality reviews.
Our approach
How we work together.
Brief
We agree the campaign goal, audience, script, service levels and reporting.
Set up
Agents are briefed and trained, and call handling and data flow are tested.
Run
Calls are handled to the agreed standard, with supervisors monitoring quality.
Report and improve
Results reviewed with you, and scripts and targeting improved as the data comes in.
Where it fits
Is this right for you?
If any of these describe your situation, we should talk.
- Businesses that need reliable customer support without hiring a team
- Sales teams that want a steady flow of qualified leads and appointments
- Campaigns with a defined start, goal and budget
Related services
Often combined with.
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Search, social and paid campaigns tied to leads and revenue, with reporting you can act on.
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Learn moreLet's discuss your call center and campaign services project.
Tell us what you need and when. We'll reply with questions, an approach and an honest estimate.